Operations Update
Document Solutions will continue to provide essential services on a limited basis to the university by operating with limited staffing and rotating schedules.
Updated April 2 | Read more

Operations Update (Coronavirus)

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Operational Status - April 2, 2020

Document Solutions will continue to provide essential services to the university by operating with limited staffing and rotating schedules.

Mail Services

512-471-3670 | mailservices@austin.utexas.edu
Due to high volume and limited staffing, please expect delayed response times to phone messages and emails.

UPDATED 4/2/20 - In our attempt to reduce the number of person-to-person interactions, thus reducing the risk of exposure to COVID-19, we are limiting some of our mail services.

  • We will continue to provide service for incoming and outgoing USPS mail from our central office at School of Social Work, SSW G-14, 1925 San Jacinto Blvd., Austin, Texas 78712.
  • As of March 16, all campus buildings require UT ID access to enter. If your department has requested mail to be delivered to your building or office, please verify that you have given mail staff: (1) access to your building, (2) instructions where the delivery should be made. Please make sure to coordinate delivery information with other departmental staff as well.

Limited Delivery

  • We will no longer deliver mail directly to individuals.
  • We will deliver mail and USPS packages directly to those departments who have requested service. (To coordinate a request, please contact us.)
  • We will limit our mail delivery to the non-essential departments to every other day.

Limited Mail Pickup

Departmental mail pickup from SSW is limited only to those departments that: don’t have a mail cluster box, a mailroom, or access to a secure location within the building to pick up their mail. Only these departments are allowed to pick up mail from SSW (Monday-Friday, 8 am - 4 pm).

Outgoing Mail

  • We will continue to collect outgoing mail from departments that have requested service.
  • Departments are allowed to drop off outgoing mail at the SSW location, Monday-Friday, 8 am - 4 pm.
  • We will meter outgoing mail and USPS packages every other day to reduce the staffing required for daily processing.

Course Packets for Spring Semester 

  • Faculty and students in need of spring course packets – As we enter the end of the 2020 spring semester courses are being taught online only. Digital course packets are available to those students who didn't pick up or purchase their printed packets earlier in the semester. For assistance, please email dscoursepackets@austin.utexas.edu.

Campus Distribution Services

Phone: 512-232-3915 | Email: DScds@austin.utexas.edu
Due to high volume and limited staffing, please expect delayed response times to phone messages and emails.

  • We will continue to provide service for incoming package deliveries from our central office and delivery dock at Montopolis Research Center (MRC/MR1), 2706 Montopolis Dr., Austin, Texas 78741.
  • Most packages are being redirected to be delivered to CDS at our Montopolis delivery dock.
  • Please expect delays in delivery services due to high volume and limited staffing.
  • We do not provide pickup service for outbound packages.
  • Students: If your campus-bound package has been rerouted, do not rely solely on the tracking information. Please call CDS to coordinate pickup. Most rerouted packages for students will likely be on campus at the Mail Services office in the School of Social Work instead of the tracked address on Montopolis Drive.
  • Campus mail codes are helping CDS reroute your packages. Those packages that arrive at MRC with mail codes on the labels are sent to Mail Services to either hold, deliver, or make arrangements for pickup.
  • We will hold your incoming packages until you contact us to coordinate either (1) to pick up your package from our office at MRC or (2) to request delivery to your office.
  • Customers who have not made arrangements for departmental delivery may contact us to coordinate pick up of packages at MRC, Monday-Friday, 8 am - 4 pm. 
  • As of March 16, all campus buildings require UT ID access to enter. If your department has requested packages to be delivered to your building or office, please verify that you have given delivery staff: (1) access to your building, (2) instructions where and with whom the delivery should be made. Please make sure to coordinate delivery information with other departmental staff as well.
  • Departmental deliveries may be received by any person who is onsite in that department. Because of this, we are not able to deliver packages directly to any individual addressee. If your package needs to reach you directly or you do not want your package delivered to a department, you must contact us to make arrangements to pick up your package at MRC or contact your shipping vendors to change your shipping address.

Courier Services

Courier services for bank bags are available upon request.

Mainframe Printing

Phone: 512-471-3670

  • Mainframe printing will continue, as usual: however, delivery of the printouts to campus locations will be limited. 
  • Offices that use Document Solutions to deliver should contact Mail Services for delivery instructions.
  • Offices that use their own courier to pick up printed reports from the School of Social Work building (SSW) may continue to do so Monday-Friday, 8 am - 4:30 pm. 
  • Please consider using this as an opportunity to change from hard copy print outs to Green Output. Not only does it save printing costs and paper as part of the university’s sustainability goals, but it also eliminates the need for employees to travel to SSW to pick up pinned reports. This is especially convenient for employees who are working remotely as part of UT’s social distancing objectives. If you would like assistance with switching to Green Output, please contact askus@austin.utexas.edu or call 512-471-8802.

Printing Services and Copy Services

Health and Safety Measures

To further reduce the public spread of COVID-19, we have taken the precautions below: 

  • All drivers at CDS and SSW have been instructed to wear gloves.  
  • No employee working on the dock at MRC should be signing commercial handheld devices.
  • Areas of common contact are being sanitized with a bleach/water combination at least daily.
  • Masks are available to CDS staff. They are only intended to minimize/break the habit of hand to face contact. They are not required at this time and not intended to prevent airborne virus threats.
  • Each Mail Services driver is assigned their own van and hand truck/dolly and has been instructed that if anyone uses their equipment, the equipment must be wiped down.
  • SSW staff will wear gloves to give mail and packages to those picking up such items.
  • Sanitizer is available to all staff.  
  • Staff are encouraged to maintain social distancing

Keep Informed

FAS Coronavirus Information and Operational Status

University COVID-19 Updates and Guidance