Operations Update
Document Solutions will continue to provide essential services on a limited basis to the university by operating with limited staffing and rotating schedules.
Updated April 2 | Read more

Customer Service

Our team is here to help. Call one of our skilled customer service representatives below to ask about printing, estimates, scheduling, design, paper, ink, file set up, bindery, mailing, shipping, and more. Just let us know how we can assist you. 

  • Printing services, call 512-471-5464.
  • Copy and digital printing services, call 512-471-1615.
  • Mail services, call 512-471-3670.
  • Promotional products, call 512-471-5464.

Meet the Team

Printing Services

jeff

Jeffrey M. Blue

Printing Service Manager
Email: jblue@austin.utexas.edu
Office: 512-232-2432
Mobile: 512-468-2449

juliana

Juliana Gutierrez

Customer Service Representative
Email: julianag@austin.utexas.edu
Office: 512-232-4169
Mobile: 512-619-6484

Kristen Morales

Kristen Morales

Customer Service Representative
Email: kristen.morales@austin.utexas.edu
Office: 512-232-3934
Mobile: 803-549-1479

mike

Michael Pappageorge

Customer Service Representative
Email: michael.pappageorge@austin.utexas.edu
Office: 512-471-9821
Mobile: 512-468-0797

Copy Services / Digital Printing / Wide Format

Robert C. Belville

Digital Services Program Coordinator
Email: UTCopy@austin.utexas.edu
Main: 512-471-5464

Lisa Henley

Copy Services Representative, Market Place, Rowling Hall (RRH)
Email: UTCopy@austin.utexas.edu
Main: 512-471-1615
Office: 512-232-2430

Sabrina Hernandez

Copy Services Representative, SSW
Email: UTCopy@austin.utexas.edu
Main: 512-471-1615

Greg Hitchens

Wide-Format Services Coordinator, Pre-Press
Email: UTCopy@austin.utexas.edu
Main: 512-471-5464
Office: 512-232-2597

Tina Lentz-McMillan

Wide-Format Services Representative
Email: UTCopy@austin.utexas.edu
Main: 512-471-5464
Office: 512-232-3578

Melissa Lopez

Customer Service Representative, Course Packets
Email: UTCopy@austin.utexas.edu
Email: dscoursepackets@austin.utexas.edu
Main: 512-471-1615
Office: 512-471-1634

Marcos Ortega

Digital Services Program Coordinator
Email: UTCopy@austin.utexas.edu
Main: 512-471-5464

Dianne Rodriquez-Astran

Copy Services Representative, Union Building
Email: UTCopy@austin.utexas.edu
Main: 512-471-1615
Office:512-475-6675
Fax: 512-475-6598

Elizabeth Yanez

Copy Services Representative, McCombs Graduate School of Business (GSB)
Email: UTCopy@austin.utexas.edu
Main: 512-471-1615
Office: 512-471-8281
Fax: 512-232-7172

Mail Services

Steve Burdette

Manager, Mail Services
Copy Services, Shredding Services
Email: mailservices@austin.utexas.edu
Main: 512-471-3670
Office: 512-475-7823

Amie Ward

Assistant Manager, Mail Services
Email: mailservices@austin.utexas.edu
Main: 512-471-3670
Office: 512-232-5469

Promotional Products

Nancy Krail

Promotional Products Specialist, UT Line Specialist
Email: promo@austin.utexas.edu
Main: 512-471-5464

Weldon Phillips

Promotional Products Specialist
Email: promo@austin.utexas.edu
Main: 512-471-5464

Pre-Press and Graphic Design

Ruel Flandes

Printing Production Specialist, Online Order Templates (Business Cards, Stationery, Name Badges, Desk Plates)
Email: ruel.flandes@austin.utexas.edu
Main: 512-471-5464
Office: 512-232-2438

Administration

Richard Beto

Director
Email: richard.beto@austin.utexas.edu
Main: 512-471-5464
Office: 512-232-2437

Bekki Torres

Senior Administrative Associate, MRC
Main: 512-471-5464

Michael Carroll

Accounting Assistant, MRC
Email: dsaccounting@austin.utexas.edu
Main: 512-471-5464

Chad Davenport

Accounting Assistant, MRC
Email: dsaccounting@austin.utexas.edu
Main: 512-471-5464

Rosanna Guerrero

Office Assistant, MRC
Email: DSreceptionist@austin.utexas.edu
Main: 512-471-5464
Fax: 512-389-9842

Lynette Villasana

Administrative Assistant, MRC
Email: dsaccounting@austin.utexas.edu
Main: 512-471-5464
Fax: 512-389-9842