Campus Distribution Services

Campus Distribution Services (CDS) is a delivery service for the University of Texas that offers direct deliveries to departments and individual offices. Upon receipt of shipments, Campus Distribution Services will check for visible damage, scan, tag, and deliver items to the requesting department or individual on campus. All deliveries are tracked upon receipt through final delivery. 

Benefits of utilizing Campus Distribution Services for deliveries.

• Superior chain of custody. No lost packages. Customer is able to track package every step of the way utilizing the  Campus Tracking System (CTS)
• CDS offers express service through FedEx Express and UPS Express.
• Close personalized customer service with university package drivers.
• Delivery receipts are created and finalized through CDS.

Orders Accepted at CDS - Depending on the purchase, items ordered on purchase orders or through UT Market may be received at the Campus Distribution Services. If you use Campus Distribution Services, the following is a template for addressing to ensure uninterrupted delivery to the final destination.

Campus Distribution Services 

PO number/ Name/ Bldg.-Room number

2706 Montopolis Drive

Austin Texas 78741

What’s my tracking code?

Tracking numbers utilized for tracking depend on how the package is shipped and who it’s coming from.

• Items coming via shipping companies such as FedEx, UPS, DHL, etc. The tracking numbers assigned from these companies are utilized for internal tracking. This can also include items ordered through UT Market.
• On some occasions CDS will utilize P.O. numbers for tracking numbers. This would be the case for Office Depot also known as Todays Business Solutions (TBS) orders through UT market. If the item is stocked at the main Office Depot Fulfillment center, then a P.O. number will be utilized for tracking. In the event the item is outsourced for fulfillment due to being out of stock, a 3PL will be utilized such as UPS/FedEx and that tracking number will be utilized. Contacting Office Depot/TBS would be advised to inquire about the shipping method. 

Orders to Ship Direct to Your Location - It is recommended that CSUs ordering the following items should request shipping directly to their locations to expedite receipt, such as:

• Parts required for an urgent repair
• Any type of publication
• Items required to address an emergency
• See the FAQ list below for items not accepted at CDS.

Inspect Upon Receipt - Upon receipt of purchases and materials, Campus Distribution Services will inspect the packages for damages. Only the exterior packaging will be inspected for possible freight or shipping damage. If there is significant damage the item will be refused. CDS will take pictures of the damage and contact the department that ordered the item so they can follow up with the vendor.  It is the responsibility of the ordering department to inspect the contents, verify merchandise ordered and received, and ultimately contact the vendor with any discrepancies.

Frequently Asked Questions

Will Document Solutions be utilizing its Campus Tracking System (CTS) in its package delivery services?

Yes, Document Solutions’ Campus Tracking System is an efficient tool that helps provide transparency and the ability to track all packages received at its Campus Distribution Services location. Document Solutions will also utilize electronic signatures when deliveries are complete.

Track your package

What are the anticipated benefits of utilizing electronic signatures?

Customers will have greater access to delivery information and can see who has accepted an item(s) delivery.

What items may NOT be shipped to the Campus Distribution Services dock (2706 Montopolis Drive) and should be shipped directly to departments?

The following items may not be shipped to the CDS dock as they do not have the equipment to store and/or deliver the items to the departments or services that are being procured:

• Repair services or maintenance
• Any equipment that requires installation and/or set up by the vendor
• Live plants or animals
• Bottled gases and cylinders
• Items that are very fragile and should be handled as little as possible, such as plate glass, sheetrock, or very delicate scientific equipment
• Unusually large or heavy items such as steel beams or large concrete samples
• Irregular or oversized pallets
• Bulk petroleum or Chemical products delivered in 55-gallon drums
• Some Hazmat Materials such as Explosives and Radioactive material. Please contact CDS for more information.

What are the definitions for each of the CDS status updates?

Received: CDS has received the package. The package still needs to be processed before it is transported for delivery.

Processed: Your package has been processed and will be going out the following morning.

In Transit: Your package has been loaded onto a CDS van for delivery. Each business day, CDS delivers packages to campus buildings 9 a.m. – noon and 1 p.m. – 4 p.m.

Delivered: Your package has been signed for and delivered to your designated delivery point.

Orphan/Hold: We have received the package, but do not have enough delivery information to make a delivery attempt. Each package should have the recipient’s name, building name and room number. Please call CDS if you show this status. Please have a tracking number available. 

Attempted Delivery: We arrived at your location to deliver a package, but no one was available to accept and sign for it. We will contact you via email for reattempt or pickup option. You may also contact us directly at 512-232-3915.

Will I have to sign to receive my packages from CDS?

Yes, you will be asked to sign packages sent via CDS. If you wish for CDS to deliver to an unstaffed location such as a mailroom, CDS will need written consent from the department. CDS is not responsible for lost or missing items delivered to unstaffed areas.

How do I report a package that is damaged or inaccurate?

Upon receipt, your department has three days to inspect the package for accuracy, damage, function, and report any issues to DScds@austin.utexas.edu to make changes to the receipt. Receipts are finalized and approved for payment in three business days; this action cannot be undone and is fully automated. In addition, departments are responsible for contacting the vendor for replacement, exchange or credit for the damaged or wrong items.