UT Mail Services – managed by Document Solutions at The University of Texas – utilizes a Campus Tracking System (CTS) for incoming U.S. Postal Services (USPS) packages or parcels received at its 78712 ZIP Code location.
Designed to track the ongoing status of packages or parcels, this solution:
- Provides chain-of-custody information
- Tracks incoming U.S. Postal Service (USPS) barcoded packages received by UT Mail Services, including Priority Mail, Express Mail, Amazon, Media Mail, First-Class Parcel Service, UPS Surepost, FedEx Smartpost
- Offers easy access to package tracking information on the USPS website
- Identifies all packages/parcels with a unique CTS label
To eliminate confusion or alleviate issues (in events where no return address is listed on packages or unexpected deliveries), all UT Austin packages or parcels delivered by UT Mail Services are processed through CTS and:
- A new label available (PDF): is required along with the Mail Acceptance Form
- Plus, a barcoded label (added by UT Mail Services) will be affixed for easy tracking
Departmental customers can track packages by entering the USPS tracking code on the CTS site.
Advanced search options allow customers to search by name or department as well to get a status update for their packages.
Customers may request a login and password to access advanced CTS tracking and pick-up request system.
Frequently Asked Questions (FAQs)
What will I be able to track?
USPS: The tracking system will track all U.S. Postal Services (USPS) parcels and packages that have a tracking barcode. That includes Priority Mail, Express Mail, Amazon, Media Mail, First-Class Parcel Service, UPS Surepost, and FedEx Smartpost.
How will I be able to track my packages?
You will be able to track your packages on the USPS website.
NOTE: The USPS tracking scans and the UT Mail Services tracking scans will appear on the USPS tracking webpage. There also will be a UT Mail Services customer portal for customers to use for tracking purposes.
What are the definitions for each of the CTS status updates?
Delivered to Agent: U.S. Postal Services (USPS) has delivered the package to the UT Mail Services mailroom
Received By Agent: UT Mail Services has received the package from the USPS. The package still needs to be sorted, loaded, and delivered
Notified Recipient: Your package has been received, sorted, and loaded onto a UT Mail Services van for delivery. Each business day, UT Mail Services delivers all USPS letter mail, parcels and packages to campus buildings between 1-3 p.m. On the CTS webpage, this scan will show up as IN-TRANSIT
Delivered By Agent: Your package has been delivered to your designated delivery point, e.g., your respective building’s drop box, receptionist, etc.
Hold: We have received the package, but do not have enough delivery information to make a delivery attempt. Each package should have recipient’s name, department name, Campus Mail Code and building address. Please call UT Mail Services – 512-471-3670 – with any additional information for package deliveries
Re-Sorted: The package was returned to UT Mail Services after the initial delivery. It was re-sorted to another department and has been staged for delivery.
Will I have to sign for my packages?
Most of the time you will not be asked to sign for USPS packages. UT Mail Services delivers packages to one central point in each building. Each of those locations will have a Delivery Barcode. Every time a UT Mail Services employee delivers packages to that location in your building, he/she will scan the Location Barcode. For example: The DELIVERED scan you see online at USPS.com will provide the details related to date and time that UT Mail Services delivered your package to the mailbox in your building.