Announcement
Document Solutions will be closed December 23 through January 3. Please check these important dates and details for UT Mail and Campus Distribution services.
Read more about winter holiday hours

Suspicious Mail & Packages

If you receive a suspicious letter or package:

  • Stop — do not handle, open, smell, or taste
  • Isolate the mail immediately
  • Call UTPD at 471-4441 or 911
  • Notify your office
  • Anyone who comes into contact with suspicious mail should wash their hands and face immediately and isolate themselves from others
  • To remember anyone else that came in contact with mail, write it down on paper

Suspicious characteristics

Some typical characteristics which ought to trigger suspicion include letters or parcels that:

  • Have any powdery substance on the outside.
  • Are unexpected or from someone unfamiliar to you.
  • Have excessive postage, handwritten or poorly typed address, incorrect titles or titles with no name, or misspellings of common words.
  • Are addressed to someone no longer with your organization or are otherwise outdated.
  • Have no return address, or have one that can't be verified as legitimate.
  • Are of unusual weight, given their size, or are lopsided or oddly shaped.
  • Have an unusual amount of tape.
  • Are marked with restrictive endorsements, such as "Personal" or "Confidential."
  • Have strange odors or stains

See the US Postal Service for more information about suspicious mail and procedures to follow.